Privacy Policy

Introduction

Welcome to Silaty. This privacy policy explains how we collect, use, and protect your personal information when you use our mobile application on the iOS platform. We are committed to safeguarding the privacy of parents and students who use our platform to connect with their school.

Information We Collect

Account and Authentication Information

• Username and password (encrypted and securely stored)
• One-Time Password (OTP) for initial verification
• Email address (provided by your school)

Student and Profile Information

• Parent name and parent code
• Student name, student code, and date of birth
• Student profile photo
• Student gender and class/division information
• Mobile number
• Branch and account identifiers (assigned by your school)

Financial Information

• Fee amounts (current, total, paid, and pending balance)
• Discount and voucher details
• Receipt and transaction history
• Payment status records

Communication Data

• Messages and replies exchanged with school staff via the chat feature
• Real-time chat conversations including text, images, and files
• Chat history and message timestamps
• Read/unread message status

Academic and Attendance Data

• Student attendance records and daily status
• Attendance summaries and statistics
• Report card and academic performance data
• Study resources and subject-wise learning materials

Usage and Device Information

• Device type, operating system version, and device identifier
• Push notification preferences and delivery status
• App features accessed, action timestamps, and module usage logs (used for internal activity tracking)
• Selected language and currency preferences

Permissions We Request

Our app requests the following permissions on iOS to function properly:

Push Notifications

Required to notify you when your school posts new announcements, when you receive messages from school staff, or when there are important updates related to your child. You will be prompted by iOS to allow or deny this permission when you first launch the app.

Background App Refresh

Required to allow the app to fetch the latest notifications and data updates in the background, ensuring you receive timely alerts even when the app is not actively open.

Third-Party Services

We use the following third-party services to provide and enhance our app's functionality:

Firebase (Google LLC)

We use Firebase services for the following purposes:

• Firebase Cloud Messaging (FCM): To send push notifications about new school posts, messages from staff, and important updates.
• Firebase Firestore Database: To enable real-time chat functionality between parents and school staff, ensuring instant message delivery and synchronization.

Firebase may collect certain device and usage information to provide these services. This data is processed in accordance with Google's Privacy Policy, which can be found at https://policies.google.com/privacy

We do not share any financial information or sensitive personal data with Firebase beyond what is required for these services.

How We Use Your Information

We use the information we collect solely to:

• Authenticate your account and maintain session security
• Display your child's academic, attendance, and fee information
• Enable communication between parents and school staff
• Send you push notifications about school activities and updates
• Improve app performance and user experience
• Comply with school administrative requirements

Data Storage and Security

Your data is stored securely on your school's dedicated server. We use encrypted communication (HTTPS) for all data transfers between the app and the server. Authentication credentials are stored locally on your device using iOS secure storage (Keychain). We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.

Data Sharing and Disclosure

We do not sell or share your personal information with third parties. Your data is only shared with your school's system and the Firebase services described above, strictly for the purpose of operating the app.

Data Retention

We retain your personal data for as long as your account is active or as required by your school. If you wish to delete your account and associated data, you may request account deletion through the app or by contacting us directly.

Children's Privacy

This app is intended for use by parents and guardians of school students. Student data is managed by the school and accessed only by the respective parent or guardian. We do not knowingly collect personal information directly from children.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes by posting the new policy on this page, updating the "Last Updated" date, and sending you a push notification if appropriate.

Contact Us

If you have questions or concerns about this privacy policy, please contact us:

• Email: info@orisonsoftware.com